Shipping policy

Effective Date: [INSERT DATE]

At [STORE NAME], we are committed to delivering your jewellery safely and on time. Please review our shipping policy below.

1. Shipping Methods

We ship orders through trusted courier partners across India to ensure safe and reliable delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if applicable)

Shipping options available for your location will be displayed at checkout.

2. Order Processing Time

All orders are processed within [PROCESSING TIME] after successful payment confirmation.

  • Orders are processed on business days only (excluding Sundays and public holidays).

  • During peak seasons or festive periods, processing times may be slightly extended.

3. Delivery Timeframes

Estimated delivery timelines:

  • Metro Cities: [X–X BUSINESS DAYS]

  • Other Locations: [X–X BUSINESS DAYS]

  • Remote Areas: May take additional time depending on courier service availability.

Delivery times are estimates and may vary due to unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping (if available): [SHIPPING COST]

We may offer free shipping on orders above a certain value, as displayed on our website.

5. Tracking Information

Once your order is dispatched:

  • You will receive a confirmation email/SMS with tracking details.

  • You can track your shipment using the tracking link provided.

  • If you do not receive tracking information, please contact us at [EMAIL ADDRESS].

6. Delivery Issues & Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Incorrect shipping information provided by the customer

[STORE NAME] is not liable for delays caused by third-party courier partners.

If your package appears lost or damaged, please contact us within 48 hours of delivery at [EMAIL ADDRESS] with relevant details and photos.

7. International Shipping (If Applicable)

We may offer international shipping to select countries.

  • International delivery timelines: [X–X BUSINESS DAYS]

  • Shipping charges vary by destination.

  • Customers are responsible for any customs duties, taxes, or import charges imposed by their country.

Please note that international orders are subject to customs clearance procedures, which may cause delays.

8. Incorrect Address

Please ensure your shipping address is accurate at checkout.

We are not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.

9. Contact Us

For any shipping-related queries, please contact:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]