Refund policy

Effective Date: [INSERT DATE]

At [SVORAA], your satisfaction is important to us. We aim to provide a transparent and hassle-free return and refund experience.

1. Return Eligibility

You may request a return if:

  • The product is unused and in original condition

  • All original packaging, tags, and certificates are intact

  • The item is not damaged due to misuse

  • The return request is made within the eligible timeframe

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

Returns must be requested within [14 DAYS] from the date of delivery.

To initiate a return, please contact us at:
📧 [ EMAAIL]

3. Refund Process & Timing

Once we receive and inspect the returned item:

  • You will be notified regarding approval or rejection

  • Approved refunds will be processed within [REFUND PROCESSING TIME]

  • Refunds will be issued to the original payment method

Please note that bank processing times may vary.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

4. Exchange Options

We offer exchanges subject to product availability.

  • Exchanges must be requested within [X DAYS]

  • Customers may exchange for a product of equal or higher value (price difference payable if applicable)

Exchange shipping policies may vary based on the reason for exchange.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery

  • Share clear photos and order details via [EMAIL ADDRESS]

We will arrange a replacement or full refund after verification.

6. Non-Returnable Items

The following items are not eligible for return:

  • Earrings (for hygiene reasons)

  • Customized or engraved products

  • Items purchased during clearance or final sale

  • Gift cards

7. Return Shipping Costs

  • If the return is due to a defect or incorrect product, we will bear the return shipping cost.

  • For all other returns, the customer is responsible for return shipping charges.

We recommend using a trackable shipping service for returns.

8. Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, cancellations are not permitted.

9. Contact Us

For return or refund assistance:

[STORE NAME]
📧 Email: [EMAIL ADDRESS]
📞 Phone: [PHONE NUMBER]